One Instagram inbox for every comment and DM
See who commented and who sent a DM, reply from sprkly, and mark who is a lead. The bot steps back when you step in.
On every plan. 7 days free, no card.
How it works
- 1
Connect Instagram.
Use a Business or Creator account.
How to connect - 2
Open Inbox.
Pick a person to see their comments and DMs.
- 3
Reply, or take over.
The bot stops for that person while you talk.
Every comment and DM in one place
- One row per person, newest first, with what they last said.
- Their DMs and comments sit in one chat. Switch between Messages and Comments.
- See which of your posts a comment is on, with a link to it.
- See what your automation already sent them.
- More than one Instagram account? Each chat shows which of yours it is on.
Reply without opening Instagram
- Type a DM and press Send. It goes out as your account.
- Reply to a comment, hide it or delete it.
- Press Sync platforms to pull in older comments and DMs.
Step in, and the bot steps back
- Reply yourself and automation stops for that person for 5 minutes.
- Press Take over to pause it for longer. Tick Permanent takeover to keep it off.
- Press Hand back when you are done.
Know who you are talking to
- First seen, last active, and how many comments and DMs they sent.
- Whether they follow you, and how many followers they have.
- Filter by who sent a DM, who commented, who got an auto reply, who follows you and who does not.
Turn chats into leads
- Mark each person New, Replied, Lead or Customer.
- Add your own tags, like "asked for price".
- See the email they gave your automation.
- Export the people on screen as a CSV file.
- Import a CSV to tag people already in your inbox.
Let your AI agent work the inbox
- It can list who is waiting, read a chat, and reply after you check the words.
- Inbox access stays off until you allow it.
- On the free trial and every paid plan. See how
What it does not do
- Instagram only. No TikTok, Facebook, Threads or X messages yet.
- You can only DM someone within 24 hours of their last message. That is Meta's rule.
- Someone who only commented cannot get a DM from the inbox until they message you. Reply to their comment instead.
- It does not show a bio or when someone followed you. Instagram does not share them.
- Import only tags people already in your inbox. It does not add new people.
Questions
Which messages show up in the inbox?
- Comments and DMs from every Instagram Business or Creator account you connect.
Can I reply from sprkly?
- Yes. Reply to DMs within 24 hours of their last message.
- You can also reply to, hide or delete a comment.
What happens to my automation when I reply?
- It stops replying to that person for 5 minutes.
- Press Take over to keep it off for longer.
Is the inbox on the Free plan?
- Yes. Every plan includes the inbox.
Can I export my leads?
- Yes. Filter the list, then export the people on screen as a CSV file.
Why does it say "Not known yet"?
- Instagram has not told us that fact yet.
- We never show a guess as a zero.
Keep going
Answer every comment and DM from one place.
On every plan. 7-day free trial. No credit card required.