Terms of Service

• sprkly is run by WILLOW TECH PTE. LTD., a private limited company in Singapore.
• "We", "us" and "our" mean that company.
• These terms are a legal agreement between you and us.
• You must be at least 13 years old to use sprkly.
• To buy a paid plan, you must be 18 or older, or have a parent or guardian's consent.
• We may change these terms. We email you about material changes.
• If you keep using sprkly after a change, you accept the new terms.

• Keep your login details safe.
• You are responsible for everything done in your account.
• Give true details when you sign up.
• Do not share your account or hand it to someone else unless we agree in writing.

• Use sprkly only in ways the law allows.
• You may use sprkly for your own accounts and for your clients' accounts.
• Do not post or schedule content that is unlawful, defamatory, harassing, obscene or otherwise objectionable.
• Do not break a social app's own rules through sprkly.
• By connecting YouTube, you agree to the YouTube Terms of Service and Google's Privacy Policy.
• Do not try to get into any part of sprkly, or the systems it runs on, that you are not allowed into.
• Do not use bots or scripts on sprkly in ways we do not allow. Our API and MCP are allowed, within your plan's limits.
• Do not resell, sublicense or white-label sprkly. Do not offer sprkly, its API or its MCP to others as part of your own product. Managing your clients' accounts with sprkly is allowed.

• You own everything you post, upload or schedule with sprkly.
• You grant us a limited, non-exclusive, royalty-free licence to process, optimise, store and transmit your content solely as required to provide the scheduling, publishing, analytics, Repost and automation features.
• You are solely responsible for your content.
• It must not break anyone's copyright or other rights.
• It must follow the law and the rules of each social app you post to.
• You are responsible for every message your automations send.
• You must have consent and a lawful basis to message people, and to use the emails and other details you collect through sprkly.
• You must have the authority to manage every account you connect, including your clients' accounts.
• Data processing: for data about your followers and contacts that you collect through sprkly, you are the controller. We process it only on your instructions, to provide sprkly. See section 10 of our Privacy Policy.
• Indemnity: you will indemnify WILLOW TECH PTE. LTD. against any claims, losses and costs that arise from your content, your automations, your use of data you collect, or your breach of these terms or of a social app's rules.

• Plans:
  • Each plan's features and limits are listed on our pricing page.
  • Plans, features and limits may change. These terms always apply.
  • When a trial ends, you move to Free and your queued posts stay queued.
• Paid plans: one price a month per plan, billed monthly through Stripe.
  • Your card statement will say WILLOW TECH PTE. LTD. That is the company that runs sprkly.
  • Prices do not include taxes. Where the law requires it, we add taxes at checkout.
  • An account is one handle on one platform.
  • All the accounts on your plan share its posts a month, DM contacts a month and space for queued posts.
  • Each account a post goes to counts as one post.
  • Past your plan's number, new posts wait for the next month.
  • Fair use applies to every part of sprkly: posts, DMs, automations, the API and MCP, storage and accounts. Use it the way a normal business would. If we see abuse, such as spam, scraping, automated misuse or use far above normal, we may limit, pause or stop your use.
• Cancelling and refunds (monthly plans):
  • Cancel anytime in Settings. Cancelling ends your paid plan right away, and your account moves to Free at once. See When a paid plan ends.
  • 30-day refund: Only your latest payment can be refunded, within 30 days of it.
  • Cancel by the end of the day after you paid (UTC): full refund.
  • The full refund is once per customer.
  • After that, up to 30 days after the payment: we refund the days you did not use, out of 30. A day you started counts as used. For example, cancel on day 10 and you get 20/30 of the price back.
  • We review each refund. support@sprkly.app emails you, and we pay it back to the card you paid with within 3 business days.
  • We may refuse or reduce a refund if you broke these terms, abused fair use, or filed a chargeback.
  • Deleting your account counts as cancelling.
  • A refund we make in Stripe also ends your plan.
  • If you live in the EU, you also keep your legal rights there.
  • If you live in the UK, you also keep your legal rights there.
  • EU and UK law may give you a right to withdraw from an online purchase. When you pay, you ask us to start your plan at once.
  • You agree that you lose that right once your plan has started, where the law allows this.
  • Where the law does not allow this and you withdraw, you pay for the days you used up to when you told us. We refund the rest.
• When a paid plan ends: You move to Free. Queued posts go to the Bin (shown 5 days; on Free you can restore up to 10 per account). X accounts are disconnected. Published posts and your other accounts stay. If you have more than 3 accounts, you pick 3 before your next post.
• If a payment fails:
  • We hold your queued posts for up to 7 days. They do not post.
  • If the payment goes through in that time, they come back.
  • Any whose time has passed become drafts.
  • If it still fails after 7 days, your plan ends. See When a paid plan ends.
• Chargebacks:
  • If you dispute a payment with your bank or card company, we end your plan at once. See When a paid plan ends.
  • We do not refund a payment you dispute.
  • We may refuse to let you sign up again.
• Price changes:
  • We may change the price of a monthly plan with 30 days' notice.
  • A new price starts at your next payment.
• Your media: how long we keep it is the same on every plan. See section 2 of our Privacy Policy.

• sprkly's name, logo, trademarks and look and feel are exclusively owned by WILLOW TECH PTE. LTD.
• These terms do not let you use them without our written OK.

• We provide sprkly "as is" and "as available".
• We give no warranties of any kind, express or implied.
• We do not promise that sprkly will always work, or be free of errors or viruses.
• sprkly depends on Instagram, Facebook, Threads, TikTok, YouTube, X, LinkedIn, Bluesky, Pinterest, Telegram and their APIs. We do not control them.
• A feature that depends on them may change or stop when they change. You get no refund for that beyond our refund rules.
• If a social app limits, suspends or bans your account because of your content or your automations, that is your responsibility.

• As far as the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages from your use of sprkly, or from not being able to use it.
• That includes lost revenue, lost data and business interruption.
• Our total liability is at most what you paid us in the 12 months before the claim.
• These limits apply as far as the law allows. Nothing in these terms limits liability that cannot be limited by law.
• We are not liable for delays or failures caused by events outside our reasonable control. These include changes to a social app or its API, outages at our providers, changes in the law, and natural events.
• The 90-day notice and the data download in section 9, the 3 business days in section 5 and the 5 business days in section 11 apply unless such an event stops us.

• You can delete your account at any time in Settings → Account.
• On a monthly plan, deleting your account cancels it. See Cancelling and refunds.
• We may suspend or end your access if you break these terms.
• If we suspend or end your plan because you broke these terms, you get no refund.
• Your queued posts move to the Bin. See When a paid plan ends.
• We may stop offering sprkly to everyone. If we do, we email you at least 90 days before.
• In that time, we give you a way to download your data.
• Rights and duties that started before the end still count after it.

• These terms are governed by the laws of Singapore, without regard to its conflict of law rules.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

• Questions about these terms? Email legal@sprkly.app.
• We answer legal and privacy requests within 5 business days.

Our postal address:

• If a court finds any part of these terms invalid, the rest still applies.
• These terms and our pricing page are the whole agreement between you and us about sprkly. If they conflict, these terms win.
• We may transfer these terms to another company if we sell or reorganise our business.
• If we do not enforce a right at once, we have not given it up.
• We send notices to the email on your account. A notice counts as received when we send it.