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Why posts fail
Find out what went wrong and how to fix it.
- Why did my post fail, and what happens next?Why a post fails, how sprkly retries it for you, when we email you about it, and how to fix the most common cause on each platform.1 min read
- Why do I keep having to reconnect my Instagram account?Instagram connections expire and get cut off. sprkly renews them on its own, and emails you when only a reconnect in Settings will fix it.2 min read
- Why won't Instagram process my video?Instagram took the upload but could not finish it. It is usually how the video was encoded. Re-export as MP4, H.264 and AAC, at 9:16.2 min read
- Why did my TikTok photo post fail?TikTok rejects a photo post unless every photo is the exact same pixel size. Export them all at one size, such as 1080 x 1920, and reschedule.2 min read
- Why is my scheduled post still showing as scheduled?A post stays Scheduled until its time. Past that, the connection has usually expired or the platform is still processing the media.2 min read
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